Little Steps Music, LLC Policies

We are happy to welcome you to the Little Steps Music, LLC family. Please take a moment to review our center policies. If you have any questions, please feel free to contact Ashley Scott, director, at littlestepsmusic@gmail.com.

Make-up Classes

If you miss your regularly scheduled Music Together class for any reason, you may schedule a make-up class. Two make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.

To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.

Siblings and Other Guests

Parents, grandparents, and caregivers are welcome to attend class at any time—no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in. If you would like to bring another guest (including an older sibling who may be home from school), please call the office. Visitation spots are available on a first-come, first-served basis and cannot be guaranteed.

Health Policy

The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs. We take time to sanitize our classroom space, instruments, and materials after each class with a child-safe cleaning solution. Sanitizing wipes are available in class, and we ask caregivers to clean instruments after they have been mouthed. If you or your child is sick, please stay home from class and schedule a make-up.

Class Cancellations

Holiday closures will be announced at the beginning of each semester. Classes may be cancelled due to inclement weather, teacher illness, and for other extraordinary circumstances. You will be notified by phone if your class in cancelled. The class cancellation may also be left on our office voicemail and posted on our website and Facebook page. Cancelled classes will be made up at the end of the session.

In the event of inclement weather, natural disaster, community crisis or other unforeseen circumstances causing class cancellation or the closure of our class locations, we will make every effort to offer make-up classes, but will not refund for class closures that are mandatory or beyond our control. 

Refunds and Credits

We offer the following refund policy(ies). The class description and the registration process will identify the specific refund policy for the class you have chosen.

Music Together Refunds and Credits

Full payment, including a nonrefundable registration fee, is due at the time of registration. You will receive a full tuition refund if you request to drop out of class before the registration deadline (typically the first day of classes). 

No tuition refunds are given for class withdrawals after the registration deadline. If you withdraw after the deadline, but before your first class, you will be issued a credit towards tuition for a future semester. After your first class, pro-rated credits may be issued upon review of individual circumstances. 

We understand that sometimes unexpected things happen. However, please note that non-attendance does not constitute a withdrawal from class. We are not able to offer tuition refunds unless we are informed of your intent to withdraw prior to the registration deadline. 

Little Steps Music Refund Policy

For classes for which registration can be made through this website (Chevy Chase Baptist Church, Georgetown Lutheran Church, Lyon Village Community House in North Arlington, Cuppett Performing Arts Center in Vienna), tuition refunds are only granted before the first class meeting.  Once the class semester has begun, no refunds are given for any reason.  Personal scheduling conflicts (naptimes, travel, etc) are not reimbursable.  Credits for future semesters for missed classes are not available.  The $15 new-family registration fee ($5 for returning families) is non-refundable.  Extreme situations, such as medical emergencies, are determined on a case-by-case basis.

 In the event of natural disaster, community crisis or other unforeseen circumstances requiring the closure of our class locations, we will make every attempt to offer make up classes, but will not refund classes that are canceled for reasons beyond our control.


 

McLean Community Center Refund Policy

The Center issues refunds when the Center cancels a class or activity. The Center also issues refunds when the Center changes a class or an activity and the change makes it impossible for the patron to continue with the class. Please note, the Center cancels a class one week prior to the start date if the class does not meet minimum enrollment.

All refund requests must be submitted in writing to registrar@mcleancenter.org. Refunds will be made according to the type of payment received; if the fee is paid by check, a refund check will be issued by Fairfax County within four (4) to six (6) weeks of the date on which the request is received.

Once a class is in session, refunds may be granted only for medical reasons or for extenuating circumstances as determined by the General Programs Director and the Registrar. Medical requests must be accompanied by a doctor’s note (verification).

Class/Activity Refunds
Patrons who submit refund requests 14 days or more before the start date of a class or activity, will be granted a refund, minus a $25 processing fee. Refunds requested less than 14 days before the start date of the class or activity will not be granted.

Arlington Community Centers

Refunds can only be requested through the county registration office at 703-228-4747.

Full refunds for PRCR classes will be made automatically when classes are canceled by PRCR due to insufficient enrollment or other unforeseen reasons, or upon request when schedule or location changes made by PRCR prohibit or limit your attendance. Refunds for medical reasons must be accompanied by a physician’s note and shall be considered on a case by case basis. Customers who request a refund prior to the start of the second class for any reason other than those stated above will receive a full refund within 30 days of request minus a $20 service charge. Credit card charges will be refunded directly to the credit card. No refunds or credits after the second class has started.

Falls Church Community Center Refund Policy

The Recreation and Parks Department will provide a full credit or refund for an activity if the activity is canceled by the department or upon request when schedule or location changes made by the Department prohibit or limit an individual's ability to attend an activity.

To request a credit or refund for any reason other than those stated above, a Request for Refund / Household Credit Form must be completed and submitted. 

All requests are handled using the following guidelines.

10 or More Days
When a request is made 10 or more calendar days before the activity starts, a refund is granted less a 20% processing fee and a credit is granted less a 10% processing fee.

5-9 Days
When a request is made 5-9 calendar days before an activity starts, no refunds will be granted, but a credit will be granted less a 10% processing fee.

Less Than 5 Days
When a request is made less than 5 calendar days before an activity starts, no refund or credit will be granted unless there is a medical reason (doctor's note required) or for relocation of at least 25 miles from the City of Falls Church.

If a refund or credit is granted for medical reasons or because a class participant has moved, the refund will be assessed a 20% processing fee or the credit a 10% processing fee.

Music Together Online Refund Policy

We understand that the virtual format may not be as successful as our in-person Music Together classes for some of our young learners.  If you find that Music Together Online is not a fit for your child, you may request a tuition refund.  Refunds will be granted minus $20 for each class attended, plus a $30 administrative fee.  Refunds must be made in writing through email to littlestepsmusic@gmail.com.  Refunds will not be given after the third week of the semester.  No exceptions to this policy will be made.

Music Together Playdate Refund Policy

Requests for refunds for tuition paid for Music Together Playdates will be granted in full when requested before the first playdate meeting.  Refund requests made after the first class meeting will not be granted for any reason.  Non-attendance to a playdate is not entitlement to a refund.  Participants who need to miss a playdate may contact our office for make up options.

Vienna Community Center Refunds and Credits Policy

All requests for refunds or credits must be submitted in writing. To obtain a full refund or credit, a request must be submitted 14 calendar days prior to the start of the program. A refund requested less than 14 calendar days prior to the start of the program will incur a 50% penalty ($50 max) per program. There is no fee for a household credit submitted 14 calendar days prior to the start of the program. A household credit requested less than 14 calendar days prior to the start of the program will incur a 10% penalty per program. Credits are good for one year from date issued. No refunds or credits will be given after the first class without a doctor’s note. No refunds will be given for a materials fee. 

Stacy C. Sherwood Community Center Refund Policy

Requests for refunds can be made using this form.

Our Online Privacy Policy

Little Steps Music, LLC, Music Together® LLC, and their agents and employees are committed to protecting the privacy and security of visitors to our website. By using or accessing our website, you are accepting the practices described in the Privacy Policy. If you have any questions about these policies, please contact us. Thank you for visiting our website!

Resale or Disclosure of Information to Third Parties

We promise to respect your privacy. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented. We do not sell, rent, loan, transfer, or otherwise disclose any personal information, including your name, address, or email addresses with other organizations outside of Little Steps Music, LLC or Music Together LLC. Only Little Steps Music, LLC and Music Together LLC staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Information Collected on Our Website

Information gathered on our website is collected and used internally only by authorized individuals at Little Steps Music, LLC, Music Together LLC, and SimplySignUp LLC. As with any website operator, Little Steps Music, LLC analyzes its websites logs to improve our website and meet the needs of our visitors. The only individualized information that Little Steps Music, LLC and Music Together LLC obtains and retains about you through our website is information you voluntarily supply. We will only use that information to fulfill the purpose for which it was supplied to us.

  1. We use the information we collect from families enrolling in a Music Together class to keep you informed about your class, how you can support your child's music development at home, and to provide information about upcoming semesters.
  2. If you sign in as a visitor to our website, we ask for your contact information so we can send you announcements about upcoming semesters, as well as other educational information.
  3. The Music Together program includes a quarterly e-newsletter from Music Together LLC. This newsletter contains educational articles and resources and is sent to families who are or have recently been enrolled in the program. As the licensor of the trademarked program, Music Together LLC periodically communicates with current or former students for quality control and/or for research purposes.
  4. On occasion, we may share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our website). However, we will not share any personal information about any particular customer.
  5. SimplySignUp LLC may collect information for improving our site by seeing which areas, features, and products are most popular and to personalize the site for customers.

Personalization of Content:

We use cookies on our site to personalize and customize the experience of our visitors and to support some necessary functions. We also use cookies to better understand how our visitors use our site and to continue to improve it.

You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, please note that if you reject some or all cookies, your experience at this and on other sites throughout the Internet may not be complete.

Privacy of Our Email Lists

Little Steps Music, LLC and Music Together LLC maintain several email lists to keep email subscribers informed about news and the latest information as it pertains to classes, scheduling, events, center information and promotions. Individuals may also receive materials by mail or be contacted by telephone. We do not share the email addresses with anyone outside of Little Steps Music, LLC, MUSIC TOGETHER LLC or its authorized agents. Only Little Steps Music, LLC and Music Together LLC staff and our authorized agents have access to personally identifiable information provided voluntarily by visitors to our site.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Little Steps Music, LLC have the ability to access your information.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.

Terms of Use, Notices and Revisions:

Your use of our site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use. We reserve the right to change our Privacy Policy and our Terms of Use at any time.