We are happy to welcome you to the Little Steps Music, LLC family. Please take a moment to review our center policies. If you have any questions, please feel free to contact Ashley Scott, director, by phone at 703-536-4706 or firstname.lastname@example.org.
If you miss your regularly scheduled Music Together class for any reason, you may schedule a make-up class. Two make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.
To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.
Parents, grandparents, and caregivers are welcome to attend class at any time—no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in. If you would like to bring another guest (including an older sibling who may be home from school), please call the office. Visitation spots are available on a first-come, first-served basis and cannot be guaranteed.
The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs. We take time to sanitize our classroom space, instruments, and materials after each class with a child-safe cleaning solution. Sanitizing wipes are available in class, and we ask caregivers to clean instruments after they have been mouthed. If you or your child is sick, please stay home from class and schedule a make-up.
Holiday closures will be announced at the beginning of each semester. Classes may be cancelled due to inclement weather, teacher illness, and for other extraordinary circumstances. You will be notified by phone if your class in cancelled. The class cancellation may also be left on our office voicemail and posted on our website and Facebook page. Cancelled classes will be made up at the end of the session.
We offer the following refund policy(ies). The class description and the registration process will identify the specific refund policy for the class you have chosen.
For classes for which registration can be made through this website (Chevy Chase Baptist Church, Georgetown Lutheran Church, Perfect Pointe Dance Studio in North Arlington, Saffron Yoga Studio in Clarendon, and the Capitol Hill Arts Workshop), tuition refunds are only granted before the first class meeting. Once the class semester has begun, no refunds are given for any reason. Personal scheduling conflicts (naptimes, travel, etc) are not reimbursable. The $15 new-family registration fee ($5 for returning families) is non-refundable. Extreme situations, such as medical emergencies, are determined on a case-by-case basis.
Refunds can only be requested through the county registration office at 703-228-4747.
Full refunds for PRCR classes will be made automatically when classes are canceled by PRCR due to insufficient enrollment or other unforeseen reasons, or upon request when schedule or location changes made by PRCR prohibit or limit your attendance. Refunds for medical reasons must be accompanied by a physician’s note and shall be considered on a case by case basis. Customers who request a refund prior to the start of the second class for any reason other than those stated above will receive a full refund within 30 days of request minus a $20 service charge. Credit card charges will be refunded directly to the credit card. No refunds or credits after the second class has started.
Prior to 1 week before class begins - receive full tuition refund
• Within 1 week of class beginning - receive full tuition refund less administrative fee of 10% of class tuition
• Prior to second class meeting - receive 75% tuition credit toward another class at CHAW. No van refund.
• After the second class meeting - no tuition refund or credit
(Note: refund schedule includes all associated fees, including the cost of van service)
** Note: Refunds may take up to 20 business days to be processed**
We promise to respect your privacy. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented. We do not sell, rent, loan, transfer, or otherwise disclose any personal information, including your name, address, or email addresses with other organizations outside of Little Steps Music, LLC or Music Together LLC. Only Little Steps Music, LLC and Music Together LLC staff and our authorized agents have access to personally identifiable information provided by visitors to our site.
Information gathered on our website is collected and used internally only by authorized individuals at Little Steps Music, LLC, Music Together LLC, and SimplySignUp LLC. As with any website operator, Little Steps Music, LLC analyzes its websites logs to improve our website and meet the needs of our visitors. The only individualized information that Little Steps Music, LLC and Music Together LLC obtains and retains about you through our website is information you voluntarily supply. We will only use that information to fulfill the purpose for which it was supplied to us.
You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, please note that if you reject some or all cookies, your experience at this and on other sites throughout the Internet may not be complete.
Little Steps Music, LLC and Music Together LLC maintain several email lists to keep email subscribers informed about news and the latest information as it pertains to classes, scheduling, events, center information and promotions. Individuals may also receive materials by mail or be contacted by telephone. We do not share the email addresses with anyone outside of Little Steps Music, LLC, MUSIC TOGETHER LLC or its authorized agents. Only Little Steps Music, LLC and Music Together LLC staff and our authorized agents have access to personally identifiable information provided voluntarily by visitors to our site.
Registering for class online is a completely safe experience!
We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Little Steps Music, LLC have the ability to access your information.
Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:
Last Updated August 15th, 2012